Sonos Digital Music System User Manual download pdf (Page 179)

Chapter A: Tips and Troubleshooting A-5

ZonePlayer status indicator lit, but no sound

• Make sure speakers are connected securely.

• Make sure volume is set to a suitable level.

• Make sure MUTE is not on.

ZonePlayer volume level reduces

If the ZonePlayer status indicator changes to solid amber, and the volume reduces to

75%, this indicates that the ZonePlayer is experiencing a fault condition.

• Check the ZonePlayer vents to ensure they are not blocked.

• Check for speaker short circuit.

• Mute ZonePlayer or unplug it for several minutes to allow it to cool.

ZonePlayer has stopped playing music

If a ZonePlayer stops playing music, and the ZonePlayer status indicator lights are

flashing (long amber, short white, repeat) this indicates that the ZonePlayer has

experienced a fault condition and has automatically muted itself to prevent damage to

the ZonePlayer.

• Check the ZonePlayer vents to ensure they are not blocked.

• Check for speaker short circuit.

• Unplug the ZonePlayer for several minutes to allow it to cool.

• Mute and unmute the ZonePlayer.

Sound produced from only one speaker

• Make sure speaker is connected securely.

• Make sure balance control is set correctly.

Cannot access Internet radio, online updates, or registration

• Your firewall may be blocking outgoing connections to the Internet. Ensure the

firewall allows access to the Internet for the Ethernet addresses of your Sonos

Note: You should not factory reset all of your ZonePlayers at once or all preferences

and Sonos playlists will be lost.

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Sonos Digital Music System User Manual Page 179