Sonos ZonePlayer ZP80 User Manual download pdf (Page 16)

Sonos ZonePlayer ZP80 Setup Guide

Basic Troubleshooting

If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these

doesn’t remedy the problem, or you are not sure how to proceed, please contact the Sonos

Customer Service Center and we’ll be happy to help.

•Web site

Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse

our Frequently Asked Questions (FAQ) pages, or request assistance.

• Telephone

Visit our Web site at www.sonos.com/support and click Phone Support to find the

correct telephone number for your country.

ZonePlayer not detected during setup

A network problem may be preventing the ZonePlayer from associating with the Desktop

Controller software. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or

wire the ZonePlayer temporarily to see if the problem is related to wireless interference.

If you encounter this message when installing the first wired ZonePlayer, you can try the steps

below to resolve this issue:

1. Check the firewall

Firewall software installed on the computer may be blocking the ports that Sonos uses to

operate. First, disable all your firewalls and try to connect again. If this resolves the problem, then

you should configure your firewall to work with the Sonos music system. You can go to our

Website at http://faq.sonos.com/firewall for additional information. If this does not resolve the

problem, you can try step 2.

Warning: Under no circumstances should the product be repaired by anyone

other than an authorized Sonos repair center, as this will invalidate the

warranty. Please contact the Sonos Customer Service Center to locate an

authorized repair center in your area. Do not open the system as there is a risk of

electric shock.

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Sonos ZonePlayer ZP80 User Manual Page 16